Orange County Tax Collector's Office

1.

I paid my taxes yesterday afternoon at your office. Why are they not showing paid on your web site?

Payments, corrections and other adjustments take two to three business days before they are reflected on the web site. All online payments are time and date stamped; as long as your payment confirmation date is before the delinquent date, your taxes will be considered timely.

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2.

I wish to pay by a credit card. How do I do that?

You may use your VISA, Mastercard, American Express or Discover credit card to pay over the web or by phone.

To pay online, first retrieve your parcel number through our search page and navigate the website until you reach the the page showing the property tax information and the amounts due. Click on the link to PAY ONLINE found next to the total amount due and payable. Follow the instructions until you get a payment confirmation number. Please remember to print this page or write down the payment confirmation number for reference.

To pay by phone, please dial (714) 834-3411 and follow the instructions. Please try to pay early because toward the end of the payment-due periods (December 6th to 10th and April 6th to 10th) we receive a high volume of calls and it may be difficult to get through.

Remember that failure to pay before the delinquent date will incur a penalty.

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3.

Can I obtain a copy of my tax bill from the web site?

Not at this time although we do hope to make tax bills available on our web site in the future.

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4.

I have some unpaid taxes for the past two years. Where can I find this information on your web site?

The web site currently reflects 4 types of tax, or tax rolls: Current Year Secured, Current Year Secured Supplemental and Unsecured Supplemental and Prior Year. You should be able to find prior year delinquent tax information when you key in your parcel no. Unsecured Business Bills will be available in the future. In the meantime please call (714) 834-3411 for up-to-date unsecured tax bill details.

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5.

The total value shown for my property on your web page seems high. How can I get this reduced?

You should direct your questions concerning property valuation to the County Assessor's Office at (714) 834-2727 or go to www.oc.ca.gov/assessor.

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6.

I have a question on the assessed value of my property and the exemptions I may be entitled to. Who do I call?

For general information on assessed values and exemptions, you may go to the Assessor Department website at www.oc.ca.gov/assessor/, or you may call the Assessor at (714)834-2941. For specific information on exemptions, call: Homeowners' Exemptions at (714)834-3821, Veterans' Exemptions at (714)834-7689, Institutional Exemptions at (714)834-2779.

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7.

Do you have pay by "e-check" on your web site?

No, we don't have "e-check" but you may pay online through your checking or savings account via ACH Debit. When you pay by ACH Debit, you authorize the County to automatically debit the amount you authorized to pay from your checking or savings account.

To pay by ACH Debit, first retrieve your parcel number through our search page and navigate the website until you reach the the page showing the property tax information and the amounts due. Click on the link to PAY ONLINE found next to the total amount due and payable. Follow the instructions until you get a payment confirmation number. Please remember to print this page or write down the payment confirmation number for reference.

ACH Debit is also known as automatic debit, direct debit or electronic debit.

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8.

Is there a fee for paying my property taxes online?

If you choose to pay though your checking or savings account by ACH Debit, there is no fee charged. This is a service provided by your Treasurer-Tax Collector's Office.

If you choose to pay by credit card, there is a convenience fee charged in addition to the property tax amount you paid. This convenience fee is collected by the credit card associations and does not go to the County of Orange.

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9.

I paid my property taxes online but made a mistake while entering my ACH information. I only realized it after I hit the Submit button and got a payment confirmation number. How do I correct my ACH information after it has been submitted ?

Once you realize that you mistyped any of the ACH information you submitted, it is important to update it right away with the correct information. Corrections can only be made on the same day the erroneous information was submitted. In other words, if you miskeyed your account number when you tried to pay online today, you may still change it by retrieving your parcel again from the search screen, and keying in the correct information when you get to the ACH screen. When you re-submit the transaction, the browser will return a confirmation page with the same confirmation number that you initially have.

However, if you try to correct and submit your information after a day or more later, a new payment record will be generated and your payment may be duplicated.

Important: Corrections can only be made on same-day transactions for payments made by ACH. Approved credit card transactions cannot be corrected by submitting a new one.

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