1.
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I
paid my taxes yesterday afternoon at your office. Why are they
not showing paid on your web site?
Payments,
corrections and other adjustments take two to three business days
before they are reflected on the web site. All
online payments are time and date stamped; as long as your payment
confirmation date is before the delinquent date, your taxes will
be considered timely.
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2.
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I
wish to pay by a credit card. How do I do that?
You
may use your VISA, Mastercard, American Express or Discover credit
card to pay over the web or by phone.
To pay online,
first
retrieve your parcel number through our search page and navigate
the website until you reach the the page showing the property
tax information and the amounts due. Click on the link to PAY
ONLINE found next to the total amount due and payable. Follow
the instructions until you get a payment confirmation number.
Please remember to print this page or write down the payment confirmation
number for reference.
To pay
by phone, please dial (714) 834-3411 and follow the instructions.
Please try to pay early because toward the end of the payment-due
periods (December 6th to 10th and April 6th to 10th) we receive
a high volume of calls and it may be difficult to get through.
Remember
that failure to pay before the delinquent date will incur a penalty.
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3.
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Can
I obtain a copy of my tax bill from the web site?
Not at
this time although we do hope to make tax bills available on our
web site in the future.
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4.
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I
have some unpaid taxes for the past two years. Where can I find
this information on your web site?
The web
site currently reflects 4 types of tax, or tax rolls: Current
Year Secured, Current Year Secured Supplemental and Unsecured
Supplemental and Prior Year. You should be able to find prior year delinquent tax information when you
key in your parcel no. Unsecured Business Bills will be available in the future. In the meantime
please call (714) 834-3411 for up-to-date unsecured tax bill details.
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5.
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The
total value shown for my property on your web page seems high.
How can I get this reduced?
You should
direct your questions concerning property valuation to the County
Assessor's Office at (714) 834-2727 or go to www.oc.ca.gov/assessor.
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6.
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I
have a question on the assessed value of my property and the exemptions
I may be entitled to. Who do I call?
For general
information on assessed values and exemptions, you may go to the
Assessor Department website at www.oc.ca.gov/assessor/,
or you may call the Assessor at (714)834-2941. For specific information
on exemptions, call: Homeowners' Exemptions at (714)834-3821,
Veterans' Exemptions at (714)834-7689, Institutional Exemptions
at (714)834-2779.
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7.
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Do
you have pay by "e-check" on your web site?
No, we
don't have "e-check" but you may pay online through
your checking or savings account via ACH Debit. When you pay by
ACH Debit, you authorize the County to automatically debit the
amount you authorized to pay from your checking or savings account.
To pay
by ACH Debit, first
retrieve your parcel number through our search page and navigate
the website until you reach the the page showing the property
tax information and the amounts due. Click on the link to PAY
ONLINE found next to the total amount due and payable. Follow
the instructions until you get a payment confirmation number.
Please remember to print this page or write down the payment confirmation
number for reference.
ACH Debit
is also known as automatic debit, direct debit or electronic debit.
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8.
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Is
there a fee for paying my property taxes online?
If you
choose to pay though your checking or savings account by ACH Debit,
there is no fee charged. This is a service provided by your Treasurer-Tax
Collector's Office.
If you choose
to pay by credit card, there is a convenience
fee charged in addition to the property tax amount you paid.
This convenience fee is collected by the credit card associations
and does not go to the County of Orange.
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9.
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I
paid my property taxes online but made a mistake while entering
my ACH information. I only realized it after I hit the Submit
button and got a payment confirmation number. How do I correct
my ACH information after it has been submitted ?
Once
you realize that you mistyped any of the ACH information you submitted,
it is important to update it right away with the correct information.
Corrections can only be made on the same day the erroneous
information was submitted. In other words, if you miskeyed
your account number when you tried to pay online today, you may
still change it by retrieving your parcel again from the search
screen, and keying in the correct information when you get to
the ACH screen. When you re-submit the transaction, the browser
will return a confirmation page with the same confirmation
number that you initially have.
However, if
you try to correct and submit your information after a day or
more later, a new payment record will be generated and your payment
may be duplicated.
Important:
Corrections can only be made on same-day transactions for
payments made by ACH. Approved credit card transactions cannot
be corrected by submitting a new one.
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